Consumers wishing to file a complaint against a mortgage banker or a licensed mortgage banker
residential mortgage loan originator should complete and send a complaint form to the Texas
Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, Texas 78705.
Complaint forms and instructions may be obtained from the Department’s website at www.sml.texas.gov. A toll-free consumer hotline is available at 1-877-276-5550. The Department maintains a recovery fund to make
payments of certain actual out of pocket damages sustained by borrowers caused by acts of license
mortgage banker residential mortgage loan originators. A written application for reimbursement from
the recovery fund must be filed with an investigated by the Department prior to the payment of a
claim. For more information about the recovery fund, please consult the Department’s website at www.sml.texas.gov.
